Refund policy

Thank you for shopping at Longhorn Coffee.

We offer a 30 Day Refund Guarantee from the date of your purchase on your first order.

Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, we would not be able offer you a refund or exchange.

 Replacements and Refunds

30 Day Money Back Guarantee If you are not satisfied with the product please email our customer support team at support@bayoucitycoffee.com. This is policy is only applicable to your first order only.

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund.

Please allow for up to 24 hours to hear a response from us. If your refund is approved, we will send you a return label for the unused product (if you've ordered more than 1 item). After 30 days of the order being delivered, we are no longer able to replace or refund any order.

Received the wrong product

If you received the wrong product, please email support@bayoucitycoffee.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. In this instance, we will ship a replacement of the correct order to you. 

Contact us

If you have a questions on how to return your order to us, please contact us at support@bayoucitycoffee.com